Posts tagged chatbots
Why Bots are Here to Stay

Having spent several months with a team building an Enterprise Bot, I can see why there is so much enthusiasm around this technology. Companies have a new tool at their disposal. With Bots in place, companies and their brands will use them to achieve customer success providing personalized, instantaneous, real-time, two-way communication between customers and partners. There is going to be kinks, maybe even pleats to iron through, however, the Bot phenomenon has started and personally do not think it can be stopped. There is always going to be a naysayer or few, out there that say its just too simple. I would argue that is the point.

Read More